This Privacy Policy describes how Thompson Partners collects and uses information about you.

Thompson Partners is committed to protecting the privacy of your personal information obtained through its operations as a professional services firm and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What types of personal information do we collect?

The services we provide to you will dictate the types of personal information we may collect from you.  The types of information we may collect from you to provide our services includes:

  • Name;
  • Company name;
  • Contact details (eg. Address, telephone number, email address);
  • Residency;
  • Date of birth;
  • Tax file number;
  • Country of residence;
  • Employee record information;
  • Identity documents such as driver's licence;
  • Information about your assets, liabilities, income and expenditure;
  • Financial/banking information (eg. Bank account number);
  • Insurance cover and superannuation information;
  • Financial records;
  • Family information (eg. Names of relatives, their relationship to you).

 

How do we collect your personal information?

Where possible, we will always collect your personal information directly from you.

We may collect your personal information in a number of ways, including but not limited to:

  • Taking instructions from you (in person, by telephone or by electronic communication);
  • Contact with a financial institution or any other person, on your behalf, and at your request, to obtain such information;
  • Via a verification of identity process;
  • From search providers;
  • From government agencies;
  • You entering your data into our website or registering to attend an event; or
  • Through publicly available sources including but not limited to, court judgments, directorship and bankruptcy searches and social media platforms (such as LinkedIn, Facebook, Google, Instagram etc.).

We may also receive information via an intermediary we have a relationship with, such as third-party service providers or contractors engaged to assist in providing our services to you. If we receive your personal information from a third party, it will be protected in accordance with this Privacy Policy.

How do we use your personal information?

We may use or disclose your personal formation:

  • For the purposes for which we collected it (and related purposes which should be reasonably expected by you);
  • For other purposes to which you have consented; or
  • As otherwise authorised or required by law.

Generally, we will use and disclose your information for the purposes that relate to the operation of our business and the provision of our services to you. Specifically:

  • To supply our services to you;
  • To respond to any of your enquiries and feedback regarding our services;
  • To monitor the performance of our business;
  • For the management of our database;
  • To send you marketing communications;
  • To ensure compliance with our statutory obligations;
  • To address any issues or complaints regarding our relationship; and
  • To contact you by email, mail phone or in any other lawful manner regarding any of the above.

 

If we intend to use your information in any other way than is described in this Privacy Policy, we will disclose this to you and request your consent.

Who do we disclose your personal information to?

We may disclose your personal information to a person outside Thompson Partners:

  • Where necessary in connection with the purpose for which it was collected; or
  • If required by law; or
  • If you consent to the disclosure; or
  • Otherwise as permitted by the Privacy Act 1988 (Cth).

Do we ever disclose your personal information to third parties?

We do not sell your data. We will not pass on your personal information to third parties unless required to by law, you have consent to us doing so, or as otherwise specified under this Privacy Policy.

How do we hold your information?

We hold your personal information:

  • Physically: on our premises and with third party storage providers in Australia;
  • Electronically: on internal services and with third party cloud-based data storage providers in Australia.

Our agreements with third party service providers contain obligations relating to confidentiality and security.

Will your information be disclosed overseas?

We do not store your personal information in countries outside where you are located.

How long do we hold onto your personal information?

We will store your personal information for as long as:

  • needed in order to provide the services to you as set out in this Privacy Policy;
  • reasonably needed in order to respond to any queries you may have; and
  • the law requires in order to satisfy our legal, audit and compliance requirements.

 Are you able to request information or make changes?

At any time, you may give Thompson Partners notice that you wish to access the personal information we hold about you. We will endeavour to handle all requests for access to personal information within a reasonable time.

You can exercise this right by contacting us using the information below:

 Writing to:

Thompson Partners

336 Sandgate Road

Albion QLD 4010

Emailing us at:

reception@thompsonpartners.com.au

We will endeavour to provide these requests free of charge. However, we reserve the right to charge an administration fee to cover the reasonable cost of retrieval and supply of the information to you. If we deny your request for access, we will let you know why.

We will take all reasonable steps to ensure the personal information we hold about you is accurate and up-to-date and relevant for the purposes for which it may be used pursuant to this Privacy Policy. We rely on the accuracy of personal information. If you believe the personal information we hold about you is incorrect, we encourage you to contact us to notify us of any change in your personal information.

 Do we use cookies?

We may use technologies such as cookies and web beacons from time to time to tailor our website’s configuration and content to your needs and preferences. These technologies do not access information stored on your computer or any personal information. Our website uses cookies to analyse website traffic and helps us provide a better experience. We use and disclose the information collected through these technologies in accordance with this Privacy Policy.

 Links to other websites

This website may contain links to other websites. These links are meant for your convenience only, we do not exercise any control over these websites and have no responsibility for their privacy practices. We recommend that you read the privacy policies of these websites before providing your personal information. This privacy policy applies solely to information collected by Thompson Partners.

 Will this Privacy Policy change?

We intend to keep our privacy policy current, making this policy subject to change. We may change or update this policy at any time, in our sole discretion. At any time, the latest version of our Privacy Policy is available online via www.thompsonpartners.com.au

How can you complain about privacy breaches?

If at any time you believe that we have breached our privacy reporting obligations under the Act, or you are not satisfied with the manner in which we have dealt with your personal information, you may lodge a compliant with us by emailing or writing to us.

Writing to:

Thompson Partners

336 Sandgate Road

Albion QLD 4010

 

Emailing us at:

reception@thompsonpartners.com.au

 

If you are not satisfied with the response you received from us, you may wish to direct your complaint to the Office of the Australian Information Commission at http://www.oaic.gov.au/  or alternatively:

 

Phone:              1300 363 992

In writing:          The Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001